Returns Policy

Non-Returnable Goods

Your satisfaction is our first priority at Wentworth Care Furniture. The only reason we do what we do, is so that we can offer great products to people who are looking for them.

We welcome you to our showroom to have a look before you buy or order a sample of fabric that you think might work. We do this, as we do not offer returns for change of mind purchases.

Due to Government Health Regulations white goods, which include Quilts, Doonas, Protectors, Pillows, Toppers, Underlays etc are not able to be returned.

Faulty Goods

If your item is faulty upon receipt, we will gladly exchange the item or offer a full refund.

Wentworth Care Furniture brings you a range of products from multiple suppliers. While all these suppliers offer different warranties, we offer:

  • Bed Linen – 12 months
  • Furniture (Chairs, Tables) – 5 years
  • Spare Parts – 12 months

Please note that in the case of Furniture we photograph each piece prior to leaving our warehouse to ensure that the product is not damaged in any way when it leaves here.

We’ll send you a copy of this photograph via e-mail or text to the e-mail address or mobile you provided when checking out.

So, if you happen to be delivered a product that is faulty in any way, let us know within 2 business days, so we can have the issue addressed and you’re relieved of any stress and disappointment.

As a side note be extra careful when unwrapping your product. Don’t use a blade for unwrapping furniture and linen (or if you do – be EXTRA careful as our warranty does NOT cover damage incurred by opening with a blade!)

If you have any queries at all, please get in contact with us. We real people at the end of the phone and we want to help you. Call us on 03 9408 9710 or email us at sales@wentworthcare.com.au.