Delivery Information
Order Shipment
Pick up
Due to the nature of some products, it is difficult to determine the cost of shipping without more information or discussion with the Purchaser. As such, some items are listed as Pick up. The details are in the individual product pages. Pricing is therefore Pick up only and no extra charges will be added at the 'Delivery' stage of Checkout.
Please contact us so we can quote delivery for you to your location.
Australia Wide:
Orders are processed Monday to Friday.
If your item(s) is in stock, depending on the product it should be shipped within 3-7 business days, with the exception of the following:
- Bed linen 7-14 days
- Furniture can vary from 2 weeks to 4 weeks, sometimes longer if it needs to be manufactured. You will find more accurate information within each product description. Please call us for exact lead times on certain products.
Please check all individual product details for shipping information, as due to the wide range of products - they all vary slightly.
*** Delivery cannot be made to a P.O. Box***
Delivery is made during office hours to your door, either at work or your home address. If you have selected your home address and there is no one in attendance to sign, your parcel will be left at the door. Please advise us of a secure place for the order to be left in this instance.
Once we have arranged your shipping, we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address or mobile you provided when checking out.
We’re real people here at Wentworth Furniture and while we’re on the ball 99.9% of the time, we try our best!
If, in the rare event, you do not receive tracking information from us, please contact us at sales@wentworthcare.com.au or ph.: 03 9408 9710 and we’ll sort it.
International:
We do not ship internationally at the moment
Shipping Costs Calculated
Please check all individual product details for shipping information, as due to the wide range of products - they all vary slightly. Shipping costs will vary from product to product as we ship out the items from multiple warehouses.
Free Shipping
We are able to offer FREE shipping on some products. We clearly mark those items with FREE shipping in the catalogue.
Shipping Charged
Quality furniture is pretty big and heavy, and we use the best carriers for our products, so it does come with shipping costs. We work hard to minimise these costs, and we absorb some of those costs so you pay less, but in most cases, you will have to pay something. We do not profit from the shipping costs in any way.
We do our best to get you the best possible deal, but if you would prefer to arrange your own freight to save some money, you’re very welcome to contact us - we will refund your shipping costs, and you can organise collection. Just drop us a note on your order in comments. (You will be responsible for any damage incurred during transport if this is the case).
Shipping Delays
We try our hardest to make sure you get your order within a certain timeframe and as soon as we have the shipping details, we will forward them onto you so that you can track it too.
However, once your order leaves the warehouse, we have no control. Shipments can be delayed or misplaced in transit occasionally.
When this happens, we pull out all stops to get your order to you as soon as possible.