Delivery Information

Order Shipment

Australia Wide:

Orders are processed Monday to Friday. 

If your item(s) is in stock, depending on the product it should be shipped within 3-7 business days, with the exception of the following:

  • Bed linen 7-14 days
  • Spare Parts - 3-5 days

If your item is not in stock, we will email you with an update and expected shipment date. 

Please check all individual product details for shipping information, as due to the wide range of products - they all vary slightly. 

*** Delivery cannot be made to a P.O. Box***

Delivery is made during office hours to your door, either at work or your home address. If you have selected your home address and there is no one in attendance to sign, your parcel will be left at the door. Please advise us of a secure place for the order to be left in this instance. 

Once we have arranged your shipping, we will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address or mobile you provided when checking out.

We’re real people here at Wentworth Furniture and while we’re on the ball 99.9% of the time, we try our best!

If, in the rare event, you do not receive tracking information from us, please contact us at sales@wentworthcare.com.au or ph.: 03 9408 9710 and we’ll sort it.

International:

We do not ship internationally at the moment 

Shipping Costs Calculated

Please check all individual product details for shipping information, as due to the wide range of products - they all vary slightly. Shipping costs will vary from product to product as we ship out the items from multiple warehouses.

Free Shipping

 

We are able to offer FREE shipping on some products.  We clearly mark those items with FREE shipping in the catalogue.

Shipping Delays

We try our hardest to make sure you get your order within a certain timeframe and as soon as we have the shipping details, we will forward them onto you so that you can track it too.

However, once your order leaves the warehouse, we have no control.  Shipments can be delayed or misplaced in transit occasionally. 

When this happens, we pull out all stops to get your order to you as soon as possible.